Fraser & Neave Holdings Bhd Sustainability Report 2019

Innovation is central to maintaining F&NHB’s competitive edge. We continuously innovate to deliver value through new and unique product offerings to meet consumers’ evolving needs, for example towards more beverage choices, flexibility and affordability. Through innovation, we also improve the operational efficiency of our manufacturing processes and better manage our impacts on the environment, further guided by the circular economy principles. INNOVATION Target: To invest in product and process innovation to increase our product range, and improve efficiency and productivity Progress in 2019: We have invested in product and process innovation to increase our product range, and improve efficiency and productivity through: Eleven new products introduced in FY2019, offering more options in different product categories, healthier options and convenience through differentiation in packaging Employee-driven innovation projects, delivering cost savings or cost avoidance of approximately RM2.41 million per annum Innovative technologies to reduce post-consumption waste and automate processes to enhance efficiency P R I O R I T Y A R E A S Continuous improvement to deliver high quality innovative products to consumers. More new products to expand our target consumer groups. E X T E R N A L C O L L A B O R A T I O N Collaborate with authorities such as the Ministry of Health (MoH), Federation of Malaysian Manufacturers (FMM) and Thailand’s Food and Drug Administration (FDA) to adhere to food safety regulations and support national health priorities. Collaborate with research institutes to access cuttingedge research and scientific studies to discern the efficacy of our products. I N N O V A T I O N C U L T U R E Develop products based on scientific research, consumer insights and tastes relevant to evolving Asian lifestyles. Constantly refine our products to meet the changing needs of consumers and ensure consistent delivery of good taste and the right nutritional values. O U R I N N O V A T I O N F R A M E W O R K WWW . F N . C O M . M Y F R A S E R & N E A V E H O L D I N G S B H D 036 DRIVING ECONOMIC VALUE

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