Fraser & Neave Holdings Bhd Sustainability Report 2021

Integrate Findings & Potential Impacts F&NHB designs and implement mitigation measures with preventive and corrective actions to reduce the actual and potential impacts of human rights issues. Salient Human Rights Issues Monitored Employee Safety, Health & Well-being 1. Marketing & Sales: Client-focused departments have an increased risk of being infected with the COVID-19 virus (i.e. employees exposed to virus during working hours since it is expected for them to meet new people in high frequencies) 2. Production + Human Capital: Minor work injuries and accidents 3. Logistics: Road accidents during transportation, minor vehicle malfunction (i.e. flat tires) Actual Issues Mitigation Measures 1. Compliance with Public Health Regulations on COVID-19 measures e.g. face masks, hand sanitisers, temperature checks 2. Approved paid leaves for vaccinations & launched vaccination programme for employees 3. Tracking employees’ vaccination progress 4. O*er doctor consultations and in-house panel clinics in large-scale production plants 5. Increased safety training and safety briefing to identify potential risks at the start of the work day Community Health and Safety & Community Standard of Living 1. Marketing & Sales: Spread of COVID-19 virus from employees infected to members of the community e.g. during large scale events 2. Marketing & Sales: Road accidents will increase health and safety risks for community members 3. Marketing & Sales: Reckless driving complaints of the distributor in the local area Actual Issues Mitigation Measures 1. Compliance with Public Health Regulations 2. Provide PPEs such as face masks, face shield, hand sanitisers to employees 3. Increased safety training and safety briefing to identify potential risks at the start of the work day 4. F&N Voice channel available for employees to report on safety risks and concerns Employee Discrimination 1. Human Capital: An employee felt uncomfortable to report a case of verbal harassment until after resigning from the company Actual Issues Mitigation Measures 1. Inform employees on various channels and measures available to raise discrimination and harassment issues e.g. welfare committee, reporting channel, mental health hotline 2. Implement additional trainings for supervisors on preventing discrimination and harassment to employees Customer/Consumer Discrimination 1. Discrimination by prioritising against certain groups of customers/consumers Potential Issue Mitigation Measures 1. Ensure F&N’s products are targeted to all consumers 2. Marketing strategies are suitable for a multi-racial society and ensure no content are inappropriate or discriminatory against one’s gender, race, culture, etc 080 C R E A T I N G V A L U E F O R S O C I E T Y