Fraser & Neave Holdings Bhd Annual Report 2021

F&N’s stakeholders include any individual or group who is impacted by or interested in our activities. We strive to build and maintain strong relationships, based on trust and respect, with all stakeholders. We engage with our stakeholders in various ways, through which they can voice their opinions and take part in conversations. Stakeholder engagement is a critical part of our planning and strategy for sustainable value creation. We identify stakeholder groups with which to engage through consideration of individuals or groups which may have an interest in our business, and/ or have influence over the functioning of our business. We tailor our engagement approach depending on the stakeholder groups level of interest and influence. A summary of our engagement approach for di$erent stakeholder groups is below. F&N ENGAGEMENTS WITH STAKEHOLDERS Engagement Channels and Frequency of Engagements Key Concerns How F&N Creates Value for this Stakeholder Shareholders & Investors • Annual General Meetings (AGMs) • Regular face-to-face meetings & conference calls • O!ce/plant visits, as and when required • Investor days/briefing • Transparent & accurate disclosure • Return on investment • Sustainable financial & operational performance • Managing our resources e$ectively to maximise profits • Maintaining a strong balance sheet Relevant chapters: Governance & Ethics, Economic Performance Employees • Biennial employee engagement survey • Annual CEO town hall/roadshow • Annual dinner • Festive gatherings • Sports tournaments • F&N Chairman’s Award • iConnect (intranet), F&N BITES (news update), monthly email news highlights, digital TV, Fraserians Connect (mobile app) • F&N Voice WhatsApp channel • Dialogues with unions • Compensation & benefits • Competency development • Senior leadership • Learning & development • Rewards & recognition • Safety at work • COVID-19 related safety precautions and employee wellness • Career advancement and ability to reach individual potential • Boosting earning potential of employees with training and development • Strict hygiene practices and sanitary environment in the workplace Relevant chapters: Human Capital Development, Employee Safety, Health & Well-being, Human Rights Distributors & Trade Customers • Annual customer meetings • Annual factory visits • Annual business planning • Regular business development activities • Joint supply chain meetings • Quarterly business reviews • Customer appreciation events • Latest consumer & shopper trends • Product innovation • Customer relationship management • Shopper loyalty programmes • Improving customer service level • Business practices & ethics • E!cient delivery systems • COVID-19 related payment challenges • Partnering with retailers on shared opportunities • Source of income and job creation at our distributors • Supporting the livelihood of SMEs in Thailand, Laos and Cambodia • Case-to-case flexible payment method Relevant chapters: Innovation, Nutrition, Product Quality & Safety, Product & Service Labelling Consumers • Marketing & sales promotions • Brand communication through advertising • On-going social media interactions • On-ground events & activities • Dedicated consumer hotline • Product quality & safety • Consumer health & safety • Fair & reasonable product pricing • Social & community engagement • Environmentally-friendly packaging • Launching innovative products • Fulfilling consumers’ demand for safe and quality products • Providing accessible products through an extensive distribution network coverage Relevant chapters: Innovation, Nutrition, Product Quality & Safety, Product & Service Labelling 050 S t r a t e g i c R e v i e w STAKEHOLDER ENGAGEMENT