Fraser & Neave Holdings Bhd Annual Report 2021

COVID$19 RESPONSE & LEARNINGS Business Continuity to Deliver Shareholder Value During 2021, F&NHB had strived to maintain a resilient economic performance in the face of external shocks. We worked to maximise output despite a reduced workforce and production hours during the lockdown period. Stakeholder engagement was critical for F&NHB to address key challenges and ensure business continuity. For example, F&NHB maintained ongoing dialogues with regulators, suppliers, and trade partners to ensure operations across our supply chain and its workforce was compliant with regulations which avoided unnecessary delays and disruptions. Our Transition to the Future of Work We w i l l con t i nue to suppo r t ou r employees as they adjust to working remotely. F&NHB has increased our adoption of digital tools and technologies to replace physical meetings and reduce business travel. Through our internal mobile application, our employees are kept up to date on internal company news and relevant COVID-19 advisory guidelines. The platform also allows our employees quick access to relevant resources. F&NHB encourages our employees to reskill and upskill with our mandatory e-training and development courses, enhancing their remote work capabilities. Supporting Vulnerable Groups & Frontline Workers F&NHB has extended support towards the nation’s frontline workers and vulnerable communities’ since the beginning of the pandemic. To date, over 2 million products have been distributed directly or through charitable organisations and community groups to beneficiaries nationwide. F&N products, including 100PLUS, the nation’s number one isotonic drink, have been distributed to both frontline workers and vaccine recipient s. We thank and commend the frontline heroes who have been working around the clock to serve their nations and those most a$ected by the pandemic most affected by the pandemic. We will continue to provide support for as long as it’s needed. Partnering with Suppliers to Ensure Supply Chain Resilience & Avoid Interruption Through our supplier partnerships, F&N was able to fortify our supply chain to build resiliency and ensure minimal disruption. The regular engagements F&N had with our suppliers helped ensure healthy inventory levels to outlast the unforeseen circumstances caused by COVID-19. During the MCO in Malaysia, we worked with raw and packaging material suppliers to ensure maximum output while having to operate under reduced production hours and workforce as stipulated by the authorities. Reinforcing our Commitment to Healthy Products & Lifestyles We continued to introduce more healthier produc t s, responding to consumer demands, even during the challenging times of COVID-19. F&N implemented wider activities to encourage a healthy lifestyle during lockdown such as sharing healthy cooking tips and recipes using social media platforms, and conducted virtual fitness challenges and live workout sessions with sports enthusiasts for consumers to participate in. Through the 100PLUS #HidratkanDiriSihatkanBadan campaign, the Group raised public awa renes s on t he impo r t ance of maintaining optimal hydration levels during the vaccination period. Protecting the Health & Wellbeing of Our People We continue to enhance our safety measures, including regular COVID-19 testing at our plants to alleviate infection risks and ensure minimal impact to operations. Maintaining the highest levels of hygiene with regular cleaning and sanitising is still a top priority at all our premises. Despite limitations and di!culties due to COVID-19, F&NHB has not compromised our on-going safety training. In 2021, we continued to conduct annual health and safety training sessions virtually on work hazards and provide credible information on COVID-related risks. It is vital to protect our employees at all work levels. As a primary food and beverage (F&B) producer, we have been working closely with various government agencies to expedite the vaccination process for our people and supply chain community. As of September 2021, 98% of F&NHB’s employees in Malaysia and Thailand have received at least one dose of the vaccine and 92% are fully vaccinated. F&NHB also extended the employee vaccination programme to our contractors, suppliers and associated companies. To manage the changing external landscape, F&NHB aims to adapt our business through the key highlights outlined below. Fraser & Neave Holdings Bhd ! Annual Report 2021 Key Messages 041