Fraser & Neave Holdings Bhd Sustainability Report 2020

Nutrition Charter The F&N Nutrition Charter outlines our commitment to developing products that are healthy for consumers and it guides us throughout product development. The principles of the Nutrition Charter are: Our Initiatives Led by our brand promise of ‘Pure Enjoyment. Pure Goodness’ to consumers - to deliver products which are not only great-tasting but also packed with nutritional goodness To develop products based on proven scientific evidence and research, and consumer insights and tastes relevant to evolving Asian lifestyles To actively self-regulate and ensure accountability via strong corporate governance To provide safe, high-quality and affordable products to all our consumers To innovate and constantly refine our products to meet the changing needs of all our consumers and ensure consistent delivery of good taste and the right nutritional values. CONSUMERS’ HEALTH AND SAFETY DURING COVID-19 F&N has taken proactive measures to address the impact of the pandemic on the health and safety of our consumers. During the lockdown, we worked closely with key retailers to ensure that core products such as canned and UHT milk and water, were sufficiently stocked and available for purchase by our consumers. At F&N, we aim to offer products, which, together with an active lifestyle, can play an important role in keeping people healthy. Our product development team continued to introduce healthier product options, in responding to consumer demands for healthy products, amidst the challenging time of COVID-19. This includes Sunkist Pure Juices with higher fruit content, containing vitamins A, C and E. We have also reintroduced our offerings of zero sugar beverages, which are 100PLUS Zero, no sugar OYOSHI Gold green tea and no sugar F&N ICE MOUNTAIN Sparkling Water. In Thailand, we introduced a healthier option of condensed milk – Carnation Plus SCM 0% Fat, 25% Reduced Sugar. We have taken steps to keep our consumers healthy and aware of the importance of staying active and hydrated during this time. InMalaysia, we implemented a wider range of activities to encourage a healthy lifestyle during lockdown. F&NHB also conducted virtual fitness challenges with athletes and influencers to engage consumers. In Thailand, FNDT helped consumers stay fit and healthy during COVID-19 by sharing healthy cooking tips and recipes using social media platforms, including information on keeping a healthy diet during lockdown. Halal Assurance All our products are halal certified by the Department of Islamic Development Malaysia and other relevant authorised certification bodies. Each of our manufacturing plants has a Halal Committee, responsible for halal compliance in our supply chain (from materials selection and purchasing, to the storage, warehousing, and transportation of our products). This year, our Shah Alam plant has received the highest status of Halal Assurance SystemCertification fromMajelis Ulama Indonesia (MUI). This accreditation further affirms our commitment in upholding strict standards of Halal. All employees in Malaysia undergo mandatory halal awareness training while employees with a responsibility in halal matters also attended a series of professional training related to halal internal audits and assurance. The halal awareness trainingwas also extended to our key transporters. Over 950 employees and external participants attended Halal-related briefing this year. F&NHB practices strict prohibition of non-halal food and drinks from entering factory premises including in offices and canteens. 095 SUSTAINABILITY REPORT 2020