Fraser & Neave Holdings Bhd Sustainability Report 2020

Consumer Health and Safety is our first and foremost priority and a core principle embedded in F&N’s culture. We live by our brand promise of “Pure Enjoyment, Pure Goodness” by producing, marketing and selling our brands responsibly and enabling consumers to make informed purchasing choices. We consistently maintain the highest standards so that customers have full confidence when purchasing and consuming our products. Our Approach Quality & Safety F&N’s success and longevity are built on providing products that earn the trust and satisfaction of our consumers, as well as enhancing their future well-being. This requires a holistic approach to safety across the life cycle of our products. In previous chapters, we described how consumer health is a key part of our innovation efforts, and how our supply chain processes are a key part of our food safety assurance. In the ‘Packaging’ chapter, we described how our product packaging and labelling are also designed to ensure our customers’ health and safety. In our own operations, we adhere to all health and safety regulations applicable to the F&B industry for the markets in which we operate. All F&N products are manufactured under stringent international quality and food safety standards. Our plants are certified with FSSC 22000, ISO 22000 and HACCP Food Safety management systems, and all stages of our production processes are subjected to rigorous quality control procedures. Our Sustainability and Risk Management Board Committee regularly reviews the key risks in relation to Consumer Health and Safety. MALAYSIA THAILAND • FSSC 22000 Food Safety System Certification • Good Manufacturing Practice (GMP) • HACCP • Halal Certification (JAKIM + MUI) • Industry Responsibility of Food Certification Scheme (Mesti) • ISO 22000 Food Safety Management System • ISO 9001:2015 Quality Management System • ISO/IEC 17025:2017 Accredited Laboratory • ISO/TS 22002-1:2009 Prerequisite Programme on Food Safety • MS 1480:2019 Food Safety According to HACCP • Veterinary Health Mark (VHM) Certification • GB12693:2010 China National Certification and Accreditation (CNCA) • Roundtable Sustainability Palm Oil (RSPO) Supply Chain Certification Standard 2017 • SEDEX – SMETA (4-Pillar) • ISO 22000:2005 Food Safety System Certification • Food Safety System Certification 22000:2010 • Good Manufacturing Practice (GMP) • Green Industry Level 4 • HACCP • Halal Certification (CICOT) • Labour Relations and Welfare Certificate 2013-2018 • ISO 22000 Food Safety Management System • ISO/IEC 17025:2017 Accredited Laboratory As we value our customers’ satisfaction, giving them multiple communication channels to provide feedback is critical to F&N’s customer experience. Customers can contact us through our toll-free consumer careline, website or by sending us an email with their enquiries. Our Target We will offer at least one healthier choice option in all our product categories by 2020 Our Performance in 2020 We offer at least one healthier choice option in 92% of our product categories (11 out of 12). Chilled/ Pasteurised Ambient Product categories with at least one healthier choice option 1. Milk 2. Soya 3. Juice 1. Isotonic 2. Water 3. Tea 4. UHT & Sterilised Milk 5. UHT Soya 6. Asian Drinks 7. Carbonated Soft Drinks 8. Juice Product categories with no healthier choice option 1. Energy CONSUMER HEALTH & SAFETY GRI 416-1, 416-2 Safety & Well-Being 094 FRASER & NEAVE HOLDINGS BHD