Fraser & Neave Holdings Bhd Sustainability Report 2020

COVID-19 RESPONSE This section also describes F&N’s acceleration in our transition to the future of work in light of the unprecedented situation and impact on our people and activities caused by the COVID-19 pandemic. Accelerating our transition to the future of work As part of our efforts to increase our workforce’s agility and acceleration towards the future of work, employees were encouraged to adopt new skills through upskilling. The trainings provided covered topics such as self-management, enhancing communication between different generations and cultures, professional writing, people management, working as a team in remote working environments, and more. This meant increased adoption of e-Learning, virtual classrooms, utilisation of learningmanagement systems, platforms and apps to facilitate adaptation to the new normal of working from home and digital communication. Assessing organisational design and increasing agility of F&N’s workforce F&N recognised that COVID-19 will change the way our organisation works, and we looked into expanding succession plans to account for unforeseen emergencies and new national regulations and measures that might be put in place. We were prepared when the MCO and state of emergency were announced in Malaysia and Thailand respectively. While some roles are re-designed to enable employees to work from home, no roles were made redundant due to the COVID-19 situation as roles and scope of work remain largely unchanged. Plans to hire contract workers and freelancers are also put in place to allow the company to be more nimble in adjusting manpower needs to business needs. Supporting and caring for our employees remotely during tough times We ensure that our staff’s well-being is taken care of, even if we are not physically working together. Financial support has been provided to eligible employees, including: • Special weekly allowances for all frontline employees including contract workers who have been approved to work in our production plants and warehouses during MCO • Guaranteed full pay and medical support for all F&NHB employees • Early payment of a contractual bonus in April and May to assist those whose families may require cash during this period. This also serves as an addition/alternative to the Malaysian Government’s recent policy to allow partial withdrawal from the Employees Provident Fund (EPF) • In addition, all monthly deductions from motorcycle loans with the Group have been deferred for four months To care for our employee’s well-being, we have created an employee assistance hotline that helps employees with work-related queries and/or issues that may impact their health and emotional well-being. In Thailand, we have conducted a wellness programme under the concept “Healthy Challenge or Change Your Shape”. We encourage our employees to exercise and have better health – showing positive changes in medical check-up reports, BMI and more. We have also conducted a wellness programme in Malaysia that’s open to all employees across the whole organisation. The wellness programme includes a ‘The Biggest Loser’ competition for weight-loss and general monitoring of health metrics including blood pressure, cholesterol, and sugar levels, as well as healthy diet and exercise tips while working from home. Empowering Our People 054 FRASER & NEAVE HOLDINGS BHD