Fraser & Neave Holdings Bhd Sustainability Report 2020

DELIVERING VALUE THROUGH SOCIAL COLLABORATION, HUMAN CAPITAL DEVELOPMENT AND INNOVATION 9.1 Driving Economic Value............................................................................... 042 9.2 Empowering Our People.............................................................................. 048 9.3 Enhancing Social Well-being..................................................................... 057 MANAGING IMPACTS AND CONDUCTING BUSINESS IN A RESPONSIBLE MANNER 10.1 Eco-efficiency...................................................................................................... 072 10.2 Responsible Supply Chain........................................................................... 085 10.3 Safety and Well-being.................................................................................... 090 OTHER INFORMATION Performance Summary.............................................................................................. 102 Independent Assurance Statement................................................................... 110 GRI Content Index.......................................................................................................... 112 ANNUAL GENERAL MEETING Date To be held virtually Tuesday, 19 January 2021 at 10:00 a.m. SUSTAINABILITY AT F&N 1.0 2020 At A Glance.............................................................................................. 004 2.0 Joint Message from Our Chairman & CEO......................................... 006 3.0 About This Report............................................................................................. 010 4.0 About Fraser & Neave Holdings Bhd..................................................... 012 5.0 Value Creation Business Model................................................................ 018 6.0 Our Sustainability Approach...................................................................... 020 7.0 Summary of Our Group Targets and Progress............................... 032 8.0 Our Response to COVID-19........................................................................ 036 What’s Inside 59 th