Fraser & Neave Holdings Bhd Sustainability Report 2020

Our Initiatives CONSUMER-FOCUSED INNOVATION At F&N, we strive to deliver our ‘Pure Enjoyment, Pure Goodness’ promise to our consumers by offering: more options in different product categories; healthier options without compromising on taste; and convenience through differentiation in packaging to cater to customers’ evolving needs. We launched ten new products during FY2020, with each one underwent comprehensive tests before they reached the shelves to ensure that they are safe for our consumers and of the desired quality. Increasing our offering of Healthier Choice products amidst COVID-19 Our product development team continued to introduce healthier product options, in responding to consumer demands for healthy products, amidst the challenging time of COVID-19. Among the new healthier additions are 100PLUS Zero, no sugar OYOSHI Gold green tea, no sugar F&N ICE MOUNTAIN Sparkling Water, Sunkist Pure Juices with higher fruit content and less sugar -> Carnation Plus SCM 0% Fat, 25% Reduced Sugar. Read more about ‘Consumer Health & Safety’, on pages 94 to 98 of this SR Increased Convenience The launch of F&N’s flagship online store provides an easier platform for consumers toordertheirfavouriteF&Nproductsatcompetitiveprices, inbulkandget itdelivered to their homes. Besides catering to consumers who enjoy convenience, F&N Life also offers product details and nutrition values, recipes and loyalty programmes. There are close to 250 SKUs available within the F&N Life platform, which was rolled out in January and was scaled up to support Malaysians through COVID-19. 1.  100PLUS Zero  2.  F&N ICE MOUNTAIN Sparkling Water - Original, Lemon and Grapefruit  3. F&N Teh Tarik - Ori and Less Sugar  4. No Sugar OYOSHI Gold Kabusecha, No Sugar OYOSHI Gold Sencha  5. Sunkist Pure - Orange and Lemon Apple  6. TEAPOT Squeeze Tube - Plain, Gula Melaka & Pandan 7.  F&N Fruit Tree Fresh Reduced Sugar Soursop with Nata De Coco 1.  Carnation Plus SCM 0% Fat, 25% Reduced Sugar 2. TEAPOT Squeeze Tube - Matcha, Mango 3. Magnolia Milkies Tablet - Classic Malt, Hokkaido Milk, Strawberry Yogurt We offer differentiated product packaging to cater to the different needs of consumers. This year, due to demand for greater convenience and flexibility, we have launched our TEAPOT condensed milk in Malaysia in a convenient squeeze tube for easy spread over food or desserts. Another innovative product launched this year in Thailand is the Magnolia Milkies, the milk tablets made with 100% New Zealand milk. Read more about ‘Consumer Health & Safety’, on pages 94 to 98 of this SR Sustainable Packaging F&NHB rolled out a new packaging solution for our F&N ICE MOUNTAIN Drinking Water where it is made from recyclable paper (Tetra Pak) carton packaging. The caps are also bio-based, made from sugar cane. Read more about ‘Packaging’, on pages 78 to 79 of this SR What's New? 1 2 3 3 4 6 5 1 2 7 045 SUSTAINABILITY REPORT 2020