Fraser & Neave Holdings Bhd Sustainability Report 2020

During 2020, F&NHB had strived to maintain a resilient economic performance in the face of external shocks. We worked to maximise output despite a reduced workforce and production hours during the MCO period. During the MCO in Malaysia and the emergency decree in Thailand, F&N team in both countries communicated regularly to ensure business continuity and protect employee welfare. During the pandemic, stakeholder engagement was critical for F&N to address key challenges and ensure business continuity. For example, F&NHB maintained ongoing dialogues with regulators, suppliers and trade partners to ensure operations across our supply chain and its workforce was compliant with regulations which avoided unnecessary delays and disruptions. COVID-19 reinforces the importance of integrating non-financial risks into our risk management process and internal and external preparation for business delays and disruption, which will help to anticipate the impacts of future social and environmental shocks. F&N implemented extensive safety measures to ensure all premises maintain the highest levels of hygiene practice and a sanitary environment. Throughout the pandemic, we communicate regularly with employees regarding the changing government requirements and business response. This includes best practices in personal hygiene and social distancing. A dedicated 24-hour employee careline was set up to address any work-related or health and emotional well-being concerns. Despite limitations and difficulties due to COVID-19, F&NHB has not compromised our on-going safety trainings. In 2020, we continued to conduct annual safety training and awareness sessions using virtual formats, as well as new training on COVID-related risks. As consumers are looking for a faster and easier way to get our products to support new patterns of living and working, F&NHB launched F&N Life in Malaysia, a new flagship e-commerce store in January 2020 and scaled up the operations in March 2020 during the MCO in Malaysia. F&N Life also offers product details, nutrition values, recipes and loyalty programmes. There are close to 250 SKUs available on the F&N Life platform. We offered value-up and bundling deals as well as ensured a presence in the more affordable ones in the current climate of growing cost-conscious consumers. F&NHB recognised the need to replace conventional business continuity planning with new ways of collaborating with suppliers and customers tocontinuedelivering toour customers’ demands and ensuring minimal disruption. We conducted a supplier assessment exercise to understand the resiliency of our supply chain and implement mitigation measures for suppliers that may not be able to meet demands. F&NHB’s diverse pool of suppliers and strong relationships with local suppliers in Malaysia and Thailand also helped mitigate any impact to supply chain. F&NHB supported national efforts in Malaysia through product contributions to frontliners and underprivileged community including low-income families, stateless community and street friends. F&N also partnered with local councils to develop collaterals which are distributed to 430 schools across Malaysia to increase awareness on COVID-19 prevention among school children. Our product development team continued to introduce more healthier products, responding to consumer demands, even during the challenging times of COVID-19. F&N implemented wider activities to encourage a healthy lifestyle during lockdown such as sharing healthy cooking tips and recipes using social media platforms, and conducted virtual fitness challenges and live workout sessions with athletes and influencers for consumers to participate in. BUSINESS CONTINUITY TO DELIVER STAKEHOLDER VALUE STRUCTURES AND PLANS TO MANAGE SYSTEMIC SHOCKS ENSURING THE WELL-BEING OF OUR PEOPLE IS OUR TOP PRIORITY SUPPORTING CONSUMER NEEDS DURING THE PANDEMIC PARTNERING TO ENSURE SUPPLY CHAIN RESILIENCE AND AVOID DISRUPTION SUPPORTING LOCAL COMMUNITIES THROUGH THE COVID-19 PANDEMIC Read more about ‘Economic Performance’, on page 43 of this SR Read more about ‘Management and Governance, Stakeholder Engagement’, on pages 21 to 24 of this SR Read more about ‘Occupational Health & Safety’, on pages 91 to 93 of this SR Read more about ‘Talent Management’, on pages 49 to 56 of this SR Read more about ‘Innovation’, on pages 44 to 47 of this SR Read more about ‘Responsible Supply Chain’, on pages 86 to 89 of this SR Read more about ‘Creating Value for Society’, on pages 58 to 69 of this SR Read more about ‘Creating Value for Society, Consumer Health & Safety’, on pages 58 to 69, 94 to 98 of this SR COVID-19 ACCELERATES OUR TRANSITION TO THE FUTURE OF WORK REINFORCING OUR COMMITMENT TO HEALTHY PRODUCTS AND LIFESTYLES Training and resources were made available to equip employees with the skills to function effectively in a remote working environment in areas such as self-management, virtual people management and team-working. Alongside training, we have also increased adoption of digital tools and technologies including e-Learning, virtual classrooms and video-conferencing. As working from home becomes the ‘new normal’, we expect to continue leveraging digital technology to replace physical meetings and reduce business travel. No roles were made redundant due to the COVID-19 situation. Some positions have been redesigned to enable employees to work from home. 039 SUSTAINABILITY REPORT 2020