Fraser & Neave Holdings Bhd Sustainability Report 2020

Engagement Channels and Frequency of Engagements Key Concerns • Marketing & sales promotions • Brand communication through advertising • On-going social media interactions • On-ground events & activities • Dedicated consumer hotline • Collaborations & partnerships • Meetings • Outreach programmes • Meetings/dialogues with community representatives • Leadership programmes • Sponsorships to more than 10 communities • Active collaborations e.g. Federation of Malaysian Manufacturers • Meetings with government agencies and statutory bodies • Collaboration & partnerships with local councils • Supplier meetings • Annual audits • Tender Management System • Annual supplier assessment review and audit • Product quality & safety • Consumer health & safety • Fair & reasonable product pricing • Social & community engagement • Environmental-friendly packaging • Social & environmental responsibility • Job opportunities for locals • Promotion of good health & quality of life • Skill development in sports & leadership • Stimulating local economies • Good governance • Fair labour practices • Safety at work • Compliance with laws & regulations • Water & waste management • Environmental-friendly labelling & packaging • Greenhouse gas emission (GHG) • Recycling awareness • COVID-19 standard operating procedures • Fair & robust procurement system • Support of local businesses • Social & environmental responsibility • Ethics - anti-bribery & corruption CONSUMERS COMMUNITIES REGULATORS SUPPLIERS • Launching innovative solutions to address the needs of our consumers in 82 countries worldwide • Fulfilling consumers’ demand for safe and quality products • Providing accessible products through an extensive distribution network coverage • 10 new products launched in FY2020 • 47 products with ‘Healthier Choice Logo’ in FY2020 • Social investment in FY2020: > RM400,000 • Nurturing local sports champions • Advocating active lifestyles via sports events and activities • Partnering with local councils to develop collaterals to increase awareness on COVID-19 prevention for 430 schools across Malaysia • Supporting over 200 beneficiaries from vulnerable communities • Compliance with regulation to mitigate against systemic risk • Adhering to sustainable practices to protect our stakeholders • Contributing RM112.8 million in tax for FY2020 • Active industry collaboration and knowledge exchange with government agencies and statutory bodies • Adhering to COVID-19 guidelines and social distancing measures • Working with local suppliers (94% of our suppliers are local) • Total Supplier Spend: RM3.21 billion • 75% local purchase value How F&NHB creates value for this stakeholder KEY STAKEHOLDERS’ ENGAGEMENT (CONT'D) Our Sustainability Approach 024 FRASER & NEAVE HOLDINGS BHD