Fraser & Neave Holdings Bhd Sustainability Report 2020

Engagement Channels and Frequency of Engagements Key Concerns • Annual General Meetings (AGMs) • Regular face-to-face meetings & conference calls • Office/plant visits, as and when required • Investor Days/briefing • Biennial employee engagement survey • Annual CEO town hall/roadshow • Annual dinner • Festive gatherings • Sports tournaments • F&N Chairman’s Award • iConnect (intranet), F&N BITES (news update), monthly email news highlights, digital TV, Fraserians Connect (mobile app) • F&N Voice WhatsApp channel • Dialogues with unions • Annual customer meetings • Annual factory visits • Annual business planning • Regular business development activities • Joint supply chain meetings • Quarterly business reviews • Customer appreciation events • Transparent & accurate disclosure • Return on investment • Sustainable financial & operational performance • Compensation & benefits • Competency development • Senior leadership • Learning & development • Rewards & recognition • Safety at work • COVID-19 related safety precautions and employee wellness • Latest consumer & shopper trends • Product innovation • Customer relationship management • Shopper loyalty programmes • Improving customer service level • Business practices & ethics • Efficient delivery systems • COVID-19 related payment challenges SHAREHOLDERS AND INVESTORS EMPLOYEES DISTRIBUTORS AND TRADE CUSTOMERS • Managing our resources effectively enables us to maximise profits which benefit shareholders through sustainable shareholder returns and dividend payouts • Maintaining a strong balance sheet to take advantage of opportunities as they arise and protect against unforeseen risks • Dividend Payout Ratio: 53.6% • Dividend per Share: 60.0 sen* • Total Dividend Payout: RM220.1 million • Basic Earnings per Share: 111.9 sen * Included proposed final dividend of 33.0 sen, which will only be recognised in the financial statements upon shareholders’ approval • Employing 204 new employees in FY2020 • Career advancement and ability to reach individual potential • Paying RM297.4 million in total employee remuneration and benefits in FY2020 • Female representation in our workforce: 31% of total employees – 45% of total managerial positions • Boosting earning potential of employees with training and development • Awarding RM228,225 to 99 children of employees in 2020 under F&N Chairman’s Award. Since 2003, F&NHB has disbursed close to RM4 million to >2,000 children • Virtual wellness programmes • Strict hygiene practice and sanitary environment in the workplace • Partnership with over 220,000 retailers and outlets in Malaysia, Thailand, Cambodia and Laos • Source of income and job creation at our distributors • Supporting the livelihood of 40,000 hawkers in Thailand, Laos and Cambodia • Case-to-case flexible payment method How F&NHB creates value for this stakeholder KEY STAKEHOLDERS’ ENGAGEMENT F&NHB’s stakeholders include any individual or group who are impacted by or interested in our activities. We strive to build and maintain strong relationships based on trust and respect with all stakeholders, and utilise various platforms where they can voice their opinions and suggestions, as shown in the table below. Information received via these channels is used in our planning and strategy for sustainable value creation. 023 SUSTAINABILITY REPORT 2020