Fraser & Neave Holdings Bhd Sustainability Report 2020

Our Performance Highlights GRI 417-1 : Requirements for product and service information and labelling All product categories comply with product labelling requirements as below: GRI 417-2 : Incidents of non-compliance concerning product and service information and labelling Throughout our product information, labelling and marketing communications efforts in FY2020, to the best of our knowledge, there was no incident of non-compliance with regulations or voluntary codes resulting in a fine, penalty or warning. Packaging and labelling are the primary means by which F&N communicates information about its products’ quality, nutrition, safety and disposal to consumers. It is therefore essential that our labelling is comprehensive, accurate and clear, allowing our consumers to make fully informed purchasing decisions. Our Approach We adhere to the Food Act in Malaysia and all requirements of the Food and Drug Administration in Thailand. All information disclosed on our labels is subject to a review process involving a range of internal experts including our R&D and Scientific & Regulatory Affairs teams, plus dietician advice. Labels are then submitted to government authorities for verification and endorsement. At F&N, as we believe that the information provided to customers should be as comprehensive as possible, we go beyond mandatory requirements. For all products, we provide information on ingredients, sourcing, energy per serving size, recommended daily allowances of the different nutritional components, expiry dates and nutrition tips. Fundamental information (such as calories and contribution to recommended daily caloric intake) is included in “front of pack labelling”, for most of our ready- to-drink products, to provide consumers with easy-to-understand data. We ensure that our marketing and advertising activities do not violate any ethical standards. We adhere to the Malaysian Code of Advertising Practice in Malaysia and the Consumer Protection Act of B.E. 2522 (1979) in Thailand. In Malaysia, we are a signatory to the ‘Responsible Advertising to Children’ initiative and have pledged to restrict marketing to children under 12 years of age. The sourcing of components of the product or service Content, particularly with regard to substances that might produce and environmental or social impact Safe use of the product or service Disposal of the product and environmental/ social impacts Others such as Halal logo, Certification on HACCP, Nutritional information GRI 417-1; GRI 417-2 PRODUCT & SERVICE LABELLING FRONT OF PACK LABEL 85 Energy Kcal 4% 099 SUSTAINABILITY REPORT 2020