Fraser & Neave Holdings Bhd Annual Report 2020

058 FRASER & NEAVE HOLDINGS BHD DIGITALISATION AT WORK An ongoing focus at F&NHB is to leverage digital technologies to optimise the entire value chain of our operations. Along with this digital transformation, we are ensuring that our people have the skills to adapt to and use emerging technologies to work better and smarter. We are providing relevant training, and have teams looking into the integration of artificial intelligence (AI) as well as big data into our systems. We are also bringing a greater diversity of talent on board to accelerate a new, data-driven way of working. To encourage a digital culture at work, in January 2020, we launched the Fraserians Connect App inMalaysia. This serves as an effective communication tool enabling us to keep our employees up-to-date with the latest news and happenings in F&N. During the MCO in Malaysia, employees get frequent and timely updates on work arrangements, guidelines and memos relating to the pandemic via the app. At the same time, we ensured our people continue to receive adequate training by introducing more online modules. SAFEGUARDING THE WELL-BEING OF OUR PEOPLE One of our key priorities during the current pandemic is to protect our employees’ well-being. To do this, we have made greater use of digital media and video conferencing to replace physical meetings and business travel. Our annual employee townhall was conducted virtually for the very first time. We adopted flexible work arrangements for office-based employees and encouraged our employees to work from home, even when this was not mandatory. We are also ensuring that strict hygiene and standard operating procedures (SOPs) are adhered to in our workplaces. These include daily enhanced cleaning of work areas and common areas after every shift, regular special chemical sanitisation, daily temperature monitoring of employees working on site, and social distancing practices. Recognising that some of our people may have faced financial pressures during these difficult times, we paid out our fixed bonus component earlier than usual. We deferred the monthly deductions for motorcycle loans while also providing an additional weekly allowance to frontline employees during the MCO. To help our employees cope with personal or psychological stress caused by the pandemic, we also set up an employee assistance careline. FINANCIAL PERFORMANCE Maintaining business as usual as efficiently as possible under the circumstances, F&NHB concluded FY2020 with a resilient performance sustained by stronger performance in the first quarter and recovery in the fourth quarter, as well as a generally robust Exports performance. Amidst the prolonged COVID-19 containment measures and subdued outdoor activities, the Group’s revenue contracted minimally by 2.2 per cent, from RM4.08 billion in FY2019 to RM3.99 billion. Profit after tax (PAT), meanwhile, came in at RM410.1 million, almost mirroring the RM410.2 million achieved in FY2019 despite continuing uncertainty and commodity price pressures. This was mainly the result of concerted efforts to manage our costs. 1.  100PLUS Zero  2.  F&N ICE MOUNTAIN Sparkling Water – Original, Lemon and Grapefruit  3.  F&N Teh Tarik – Ori and Less Sugar  4.  No Sugar OYOSHI Gold Kabusecha, No Sugar OYOSHI Gold Sencha  5.  Sunkist Pure – Orange and Lemon Apple  6.  TEAPOT Squeeze Tube – Plain, Gula Melaka & Pandan 7.  F&N Fruit Tree Fresh Reduced Sugar Soursop with Nata De Coco What's 2 5 1 2 3 4 7 6 STRATEGIC REPORT: Chief Executive Officer's Statement (Cont’d.)